• Customer Relationship Management 
• Retention Strategy Execution 
• Customer Needs Assessment 

• Issue Resolution 
• Customer Feedback Analysis 
• Customer Retention Metrics Tracking 
• Product Knowledge and Training 

• Prospecting and Lead Generation 
• Sales Presentations 
• Relationship Building 

• Sales Negotiation and Closing 
• Sales Pipeline Management 
• Market Research and Competitive Analysis 
• Collaboration and Reporting 

Front Desk Operations: 

• Greet visitors and ensure they are assisted promptly and directed to the appropriate person or department. 
• Manage the reception area, including maintaining a clean and organized workspace. 
• Handle incoming and outgoing mail, packages, and deliveries. 

• Maintain office supplies inventory and place orders as necessary. 
• Coordinate with facilities management to address office maintenance issues. 

Office Administration: 

• Schedule appointments and manage conference room bookings. 

• Assist in the onboarding process for new employees, including providing them with necessary paperwork and access to office resources. 
• Coordinate travel arrangements and accommodation for staff members when required. 
• Support administrative tasks such as filing, data entry, and document preparation. 
• Assist with organizing company events, meetings, and conferences. 

Customer Support: 

• Handle incoming calls, emails, and other customer inquiries promptly and professionally. 
• Provide accurate information and assistance to customers, resolving their issues or directing them to the appropriate department. 
• Maintain customer databases and update customer records as needed. 
• Follow up with customers to ensure their concerns have been addressed satisfactorily. 

• Collaborate with other departments to resolve complex customer issues. 

Communication and Collaboration: 

• Serve as a point of contact between internal teams and external stakeholders. 
• Maintain effective communication channels within the office, ensuring information is disseminated accurately and promptly. 

• Collaborate with colleagues to improve office processes and efficiency. 
• Act as a liaison with vendors/service providers, ensuring timely delivery of services and resolving issues. 

• Prospecting and Lead Generation 
• Sales Presentations 
• Relationship Building 
• Sales Negotiation and Closing 
• Sales Pipeline Management 
• Market Research and Competitive Analysis 
• Collaboration and Reporting 

As a Business Intelligence Manager, you’re the maestro of data, conducting a symphony of information to create harmonious strategies. You’re like the Sherlock Holmes of numbers, analyzing trends and patterns to uncover insights that others might miss. Your role is crucial in guiding the company’s decision-making process by providing a data-driven understanding of market dynamics, customer behaviour, and operational efficiency. 

Your main stage is the intersection of technology and business strategy. You orchestrate the collection, analysis, and interpretation of vast datasets, transforming them into actionable insights. You’re a master of tools and technologies that make data come alive, ensuring that key stakeholders can grasp complex information effortlessly.

• Prospecting and Lead Generation
• Sales Presentations
• Relationship Building
• Sales Negotiation and Closing
• Sales Pipeline Management
• Market Research and Competitive Analysis
• Collaboration and Reporting

The Business Development Manager (BDM) will be responsible for driving business growth and expansion in the Global market. This key role involves identifying new business opportunities, developing strategic partnerships, and cultivating relationships with clients and stakeholders across the region. The BDM will play a crucial role in achieving revenue targets, driving market penetration, and promoting the company’s products or services effectively. Applicants should also have a proven track record of developing successful relationships and achieving business targets. A degree in business, finance, or a related field is preferred, along with several years of experience in the Online Trading industry.

1. Market Analysis: Conduct thorough research and analysis of the Global market, including identifying potential target industries, competitors, and market trends. Utilize this data to develop market-entry strategies and action plans.
2. New Business Development: Identify and assess new business opportunities, partnerships, and potential clients in the region. Proactively pursue these opportunities to expand the company’s footprint and revenue streams.
3. Relationship Management: Cultivate and maintain strong relationships with existing and prospective clients, partners, distributors, and other stakeholders. Ensure a high level of client satisfaction and act as a reliable point of contact for all business-related matters.
4. Product and Service Promotion: Develop effective marketing strategies to promote the company’s products or services.
5. Cross-Functional Collaboration: Collaborate with various internal teams such as marketing, product development, and operations to align strategies and deliver exceptional results.
6. Risk Management: Analyze and manage potential business risks related to the Global market. Develop contingency plans and strategies to mitigate risks effectively.
7. Compliance and Legal Requirements: Stay up to date with relevant regulations, laws, and compliance requirements. Ensure the company’s business activities adhere to all applicable laws and standards.